Frequently Asked Questions
Everything you need to know about shopping with Lapis Lazuli House
What is the quality of the Lapis Lazuli used in your jewelry?
We source only premium, authentic Lapis Lazuli. Each piece features deep celestial blue tones with natural pyrite inclusions, ensuring that every item is unique and of the highest jewelry-grade quality.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they arrive damaged.
Do you offer international shipping?
Yes, Lapis Lazuli House ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my Lapis Lazuli pieces?
To maintain the stone's luster, avoid contact with harsh chemicals, perfumes, or ultrasonic cleaners. Clean gently with a soft, damp cloth and store your jewelry in a cool, dry place.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.